Hewlett Packard Tech Support

HP TouchPad: UK launch details and likely prospects

Hewlett-Packard held an extravagant champagne party at the Mayfair Hotel in London on Wednesday night to unveil its new TouchPad tablet, launch date and prices. Suffice it to say that the TouchPad not only follows the almost 10-inch screen size established by the Apple iPad, it also follows its prices exactly: the 16GB Wi-Fi version costs £399 with the 32GB model at £479. Both will go on sale in the UK on July 15 via six outlets: Amazon, Argos, CarPhone Warehouse, Comet, Dixons (PC World, Currys), John Lewis. But the big question about the TouchPad remains: will anybody buy it? The TouchPad is the fruit of HP's $1.2bn purchase of Palm and its WebOS operating system in April 2010 , so it has been developed at some speed: very much faster than the iPad, for example. However, the fact remains that it's a relatively late entrant to a market that is now dominated by the iPad, and that already contains several challengers running Google's Android operating system. It's a race where not everyone can win or place. Of course, the TouchPad also has some advantages. HP trumpets the integration that leads to its "Just Type" system, a level of multitasking far beyond the iPad 2's limited capabilities, the wireless charging system, and "Touch to Share", which establishes a Bluetooth connection with a WebOS-based mobile phone. The interface, while not the fastest, is also well designed, being based on a system of "cards" that you can flick through and sometimes stack.

HP Blogs - How do you define a Technology Service Expert? - The HP ...

How do you define a Technology Service Expert?

 

June 14th, HP launched a clever video on YouTube which tries to place focus on HP TS Experts and the human interaction. See video at http://www.youtube.com/watch?v=GDo0UZh_lkc

 

First, let me say “THANK YOU” to those who made it to HP Discover in Las Vegas.  Chris and I had a GREAT time, at play and working with HP customers explaining how HP Technology Support Services can be the differentiating factor when making an IT solution vendor decision.

 

In the coming weeks, you will see several more videos from HP shedding light on TS Experts.  Some of these videos will simply have you smiling, or possibly laughing; nevertheless, be thinking about what differentiates HP TS Experts.  Chris and I can tell you first hand that HP encourages growth within multitude disciplines including (but not limited to) technology and soft skills which we feel differentiate HP TS experts from the competition.  I believe most everyone can agree that today’s IT executives require more from a Technical Support Services vendor than just a savvy technicians or “guru”.  I believe that a TS Expert must possess not only technical fortitude, but also demonstrate strong communication skills in order to convey the ever increasing complexity within the IT space. What do you feel is the largest differentiating factor?

 

While you are pondering that last question, I want to once again say “Thank You” to those who made it to HP Discover 2011 and for those who will make it in 2012 “we hope to see you”.  I hope the next few TS Expert Videos brighten your day, and if you have any questions on how HP Technology Support Services (TS) can help your organization please don’t hesitate to respond to this blog or just call your HP sales representative to start an open dialog.

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